Privacy Policy
Last updated: February 19, 2026
1. Personal Information We Collect
Search OS may collect the following categories of personal information to operate the Service.
- Account and contact information: name, email, company, and optional profile fields.
- Billing and contract information: payment status, billing history, and transaction identifiers.
- Usage and technical data: logs, request metadata, device/browser details, cookies, IP address, and diagnostics.
- Integration data: configuration and data necessary to run connected analytics or logging workflows.
2. How We Use Personal Information
We use personal information to:
- provide, maintain, and secure the Service,
- authenticate users and manage accounts,
- respond to requests and provide support,
- manage billing, prevent abuse, and enforce our policies,
- improve product performance and quality,
- send marketing communications where permitted by law and consent.
3. Legal Bases for Processing
Depending on your location, we process personal information under one or more lawful bases, including contract performance, legitimate interests, legal obligations, and consent where required.
4. Retention
We retain personal information for as long as needed to provide the Service and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
- Account information is retained while your account is active and for a limited period after closure for recovery and dispute handling.
- Certain billing, tax, and legal records may be retained for statutory periods.
- When no longer needed, information is deleted or anonymized.
5. Sharing with Third Parties
We do not sell personal information. We may share personal information only when necessary, including:
- with your consent,
- with service providers acting on our behalf under contractual safeguards,
- to comply with legal obligations, enforce rights, or address fraud/security issues.
6. Processors and International Transfers
We may use cloud infrastructure, payment providers, analytics tools, and communication vendors to run the Service.
Personal information may be processed in countries other than your own, and we apply contractual and technical safeguards required by applicable law. Categories of processors and processing activities may be disclosed in-service or upon request.
7. Cookies and Similar Technologies
We use cookies and similar technologies for session management, analytics, security, and performance. You can control cookies in your browser settings, but some features may not function properly if cookies are disabled.
8. Your Rights
Subject to applicable law, you may request access, correction, deletion, portability, objection, or restriction of processing.
- Requests may be submitted by you or your authorized representative.
- Requests can be submitted via the contact email below.
- We may need to verify identity before processing a request.
- Certain requests may be limited where retention is legally required.
9. Security
We implement reasonable technical and organizational security measures, including access controls, encryption in transit, monitoring, and vulnerability response processes.
10. Children
The Service is not directed to children under 14 years of age. If we learn that personal information was collected without lawful basis, we will take steps to delete it.
11. Contact
If you have questions or requests about this Privacy Policy, contact us at:
Email: [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. Material updates will be announced through the Service or by other reasonable means before they take effect.