Search OS Platform Terms of Service

These Terms of Service (the "Terms") govern the relationship between LookHome Inc. (the "Company") and users (the "User" or "Member") regarding the use of AI-based analysis, reports, and data services (the "Service") provided through the Search OS website and mobile applications (the "Platform"), and establish the rights, obligations, responsibilities, and procedures between the parties.

• Platform: All web and mobile services related to Search OS provided by the Company
• Service: AI search/SEO/AIO analysis, prompt and brand perception analysis, dashboards, data automation/visualization, API and integration features, and all associated free and paid functionalities
• Paid Service: All features and subscriptions provided by the Company for a fee
• Payment Method: Payment processed through TossPayments as designated by the Company
• Content/Data: All information uploaded, entered, or integrated by Users (text, images, metadata, settings, account information, integration data, etc.)
• Operating Policy: Policies separately established and announced by the Company to supplement these Terms

These Terms become effective upon posting on the initial screen or settings screen of the Platform.

The Company may amend these Terms to the extent that it does not violate applicable laws and regulations.

In the event of an amendment, the Company will provide notice at least 7 days prior to the effective date, specifying the effective date and reason for amendment. For changes that are unfavorable or significant to Users, notice will be provided at least 30 days in advance.

If a User continues to use the Service after the effective date of the amended Terms, the User is deemed to have agreed to the amended Terms.

The Company provides the following services:

• AI search/SEO/AIO performance analysis and reporting
• Brand and prompt analysis, sentiment, mention volume, and exposure metrics dashboards
• Data collection, processing, visualization, export, notifications, and other auxiliary features
• Features developed by the Company or provided through partnerships

The Company may modify or suspend all or part of the Service for reasons such as quality improvement, security enhancement, changes in laws and policies, etc.

The Service communicates with external servers for the following purposes:

• Transmission and reception of data for LLM/API-based analysis (e.g., sending prompts/documents/metrics and receiving results)
• Inspection, update notifications, and application for stable service provision
• Performance of basic service functions such as accounts, payments, logs, and error diagnostics

By using the Service, Users consent to the above communications and necessary information integration with third-party service providers such as AI/LLM, hosting, and analytics tools. Details are subject to the Privacy Policy.

The Company offers free and paid plans (subscriptions), with features, limits, and pricing specified on the Platform.

Paid subscriptions automatically renew on a monthly or annual basis, and Users may cancel in settings prior to the renewal date.

Payments are processed through TossPayments, and access to paid features is granted immediately upon payment completion.

To prevent fraudulent use of the same account and ensure stable service operations, the Company may reasonably restrict re-registration, plan changes, etc.

All paid services of Search OS are non-refundable from the moment of payment completion (due to the nature of digital services that are immediately provided and available for use).

However, if the Service is completely unavailable due to the Company's fault and no alternative means can be provided, the Company may grant service credits of equal value after internal review.

Cash refunds are not provided except as otherwise required by law.

Use of the Service, regardless of membership registration, is subject to consent to these Terms.

Membership registration is conducted according to procedures established by the Company (email and password or social login via OAuth2.0, etc.). Consent from a legal guardian is required for individuals under 14 years of age.

The Company may refuse or withhold approval for the following reasons:

• Identity theft, false information, duplicate account creation, or other fraudulent registration
• Service provision environment is not available or technically difficult to provide
• Suspected violation of laws or these Terms, or significant business disruption expected

As a general rule, one account per individual (or legal entity) is allowed, and accounts cannot be transferred, lent, or shared.

Members are responsible for protecting account information such as ID and password.

If unauthorized use is suspected, Members must immediately notify the Company and follow the Company's instructions.

The Company is not responsible for any disadvantages arising from a Member's failure to keep information up to date.

Members shall not engage in the following acts:

• Impersonation, account sharing/transfer, multiple account creation, or other fraudulent use
• Reverse engineering of the Service, abuse of crawling/automation, circumvention or evasion
• Unauthorized copying, distribution, or paid sale of Service outputs, APIs, or dashboards
• Infringement of others' rights (copyright, trademark, etc.), uploading illegal information
• Any acts violating laws, these Terms, or Operating Policies

In case of violation, the Company may take necessary measures such as restricting use, terminating the contract, or restricting re-registration without prior notice. If damage occurs to the Company due to a Member's violation, the Member must compensate for such damage.

All rights to the Platform, software, UI/design, databases, etc., belong to the Company.

Copyright to data (content) uploaded, entered, or integrated by Members belongs to Members; however, Members grant the Company a non-exclusive, worldwide, royalty-free license to use such data for service provision, operation, improvement, quality management, model performance enhancement, security, and marketing (within the scope previously announced).

The Company may analyze and utilize data in anonymized and aggregated forms.

The Company safely processes Members' personal information in accordance with the Personal Information Protection Act and other applicable laws, with details governed by the Privacy Policy.

For payment processing and service provision, the Company may provide Member information to third-party service providers such as TossPayments to the extent necessary.

The Company strives for stable 24x7 provision; however, the Service may be interrupted due to unavoidable reasons such as regular maintenance, expansion, replacement, natural disasters, power outages, network failures, etc.

The Company is not liable to the maximum extent permitted by law for the following:

• Failures due to User environment, network, devices, etc.
• Damage caused by third-party illegal acts (hacking, malware, communication interference, etc.)
• No guarantee of accuracy, effectiveness, timeliness, or error-free AI/LLM analysis results
• Indirect, special, consequential, punitive damages, and damages not ordinarily foreseeable

Except in cases of intentional or gross negligence by the Company.

Members may withdraw at any time through settings or customer service (however, paid services already paid for are non-refundable).

If a Member violates these Terms or laws and does not comply with a request for correction, the Company may immediately suspend use or terminate the contract.

If the Company discontinues all Services, the contract may be terminated after reasonable advance notice.

The interpretation of these Terms and any disputes shall be governed by the laws of the Republic of Korea, and the court of first instance jurisdiction for disputes shall be the court having jurisdiction over the location of the Company's head office.

Even if any portion of these Terms is invalid or unenforceable, the effectiveness of the remaining provisions shall not be affected.

Failure by the Company to exercise any right shall not be deemed a waiver of such right.